Does any one know….what they’re doing?

You may remember that last year I signed up with Century Link to provide me my internet service. After five months of diligently paying my bill through online banking I received a disconnect notice for failure to pay. Any who have experienced a similar scenario knows….this is a bitch to rectify. But it was rectified and so I continued my online payments for another five consecutive months until I was disconnected….again for lack of payment.
This time it took a month to rectify and delete the late fees and $30.00 reconnect fee and get back to life as normal. And back to life as normal is exactly what happened. I just received a large bill from Century link along with a late fee for failure to pay last months bill and I stand here with proof of payment. The camels back has snapped and Comcast arrives next Tuesday , the beginning I’m certain, of yet another tale to tell.
Need I ask….”What do we expect ?”….after all here in the United States we have young Mexicans constructing buildings having just finished two months of training while skilled tradesmen try to eek it out mowing lawns. The big box hardware store I work at took my 36 years of masonry experience and placed it in the plumbing department…..like most things now, we don’t need to know what we’re doing….as long as we’re cheap.
I don’t know what work history the billing department at Century Link might possess……but I’m betting it had nothing to do with billing and just as well as they now have one less bill to worry about.