Eventually it rained and I lept aboard for the maiden voyage and quickly permitted the very cherry blade to discover the one sole and lonely large rock in all of S.W. Florida. As it turns out it not only removed 6 oz. of blade but bent an item known as a spindle as well. Naturally enough I couldn’t find the parts locally and so ordered them on line through Sears. Par for every course I’ve ever played the incorrect parts arrived by UPS a week later creating a need for one of those dreaded calls to a Customer Service Dept.
“ I’m sorry Sir, but your model number requires a three bolt spindle housing ……and that’s what we sent you”
“ Yes …I know, but you see, regardless of model number, my spindle housing has “four” bolts. I counted them “ I attempted to convince.
“ But my schematics clearly show three bolt housing…I don’t know what to do about this.” she said clearly feeling she held the upper hand.
“ I’m at the computer right now looking at your schematics…..your schematics are wrong……and what you can do is please send me the incorrect part with the four bolts.” and she did and it fit and the following week I followed a job to North Carolina for a few months forcing me to hire a professional grass cutter while the little lawn tractor languished in the garage. That mower was eventually sold at a $200.00 loss only ever cutting the grass twice……
And I was thinking about all this yesterday when my 15 month old Maytag washer started indicating its need for a new timer and sensor…..the manufacturer recommends changing both at the same time…..$ 142.65 for the two parts. And this brings me to a query…..If Maytag can get a tax incentive to manufacture in a Free Trade Zone….and then bring the goods back with out an import tax…..how come I pay the same as when they were made right here with Union labor ?
But that’s not the real question right now….the real question is how many attempts to get the right part will it take …..deep down I already know. I’ll keep ya informed
