I needed to make some changes to a business related insurance policy last week. With the usual dread of telephone calling a corporation or large business I dialed the number …. only to be stunned by something that hasn’t happened in many many years ….
Someone answered the phone right away and without the prerequisite question of do I need to press 1 For English . For a moment there I thought I must be in a foreign country . Unfortunately the nice lady that answered informed me that she could be of no help.
” You need to speak with your agent on this ” she said before giving me the name of the agent , the agency, and phone number….. I recognized them all .
So I called the agency and bowl me over with a feather but didn’t an English speaker answer the phone right away . Unfortunately, another nice lady informed me that there is no agent working there by the name I provided . Also there are no records of any one by my name , my business name , my Federal employer identification number , phone number or even policy number at that agency. Rightfully thinking that this phone call was going nowhere I bid a fond fare thee well.
Two days later I received an email from that very agency giving me the heads up that my payment is due in three days . Now I’m thinking that’s proof positive that there is in fact, some kind of record of me over there at that insurance agency.
I’m also thinking that the corporate and business world has followed the lead of our past government administration. It’s obvious that they’ve …
replaced anyone who knows what they are doing with those who might be … loyal.
