Accounting
Management …. or any literate employee
From : Richard Berthiaume…{ Not Berthieume }
Acct. #3111614xx
xxxx1 Oceanslide Ave.
Port Charlotte Fl. 33952
Ph. 941-979-2xxx
Sir/Madam ,
Please read…. Over a year ago I signed up for your internet service which I found quite good. However after five months I received a disconnect notice for lack of payment. This was a glitch. As it turns out Century Link was paid through online banking diligently every month. They just didn’t know where the money was going but we did eventually sort it out and life returned to normal.
Another five months later I’m disconnected…again for lack of payment and again to discover that your billing department has in fact been receiving payment every month. Again its sorted out leaving me a bill of
$ 14.93 which I paid and have the picture of the check cashed by Century Link to prove it. Next month my bill arrived with a late fee and the said $14.93 added on.
I’m sure you understand my angst at this point and I then cancelled my account both by phone and in writing. But the bills still keep coming and still with the $14.93 attached. Now that its in the hands of a collection agency I am more than angry.
As an aside, I have made six attempts to correct the spelling of my name. Twice in person, twice by phone, twice by correspondence…..no dice. For a company with such a fine product I find your customer service shameful.
Please….lets make this go away
I do thank you for your time on this matter,
Sincerely,
Richard Berthiaume
